- CUSTOMER SERVICE
- 1 866 383 8957
- TECH DESK
HOW DO I PLACE AN ORDER?
The easiest way to place and order with BeforeYourParty.com is by using our secure on-line shopping cart. Please remember to email any questions before you place your order to or use our CONTACT us page.
All personalized product will be professionally typeset for you. The image you see is a visual representation but text should be readable in the preview. Colors are matched as close as possible to the source but can vary computer to computer.
Before submitting your order, it is imperative that you carefully check your order for any changes that need to be made. If you have a special request or specific instructions, please enter the information in the "Comments" box during the checkout process. All changes must be saved by clicking on the "Update" button. Orders taken over the phone via our customer service are the sole responsibility of the customer to review.
After placing your order, you will receive an Order Confirmation from us. We want you to be delighted with your product(s) from BeforeYourParty.com so PLEASE immediately check the Order Confirmation carefully! Even if you placed your order via our telephone customer service, YOU are responsible for making any necessary changes! Similarly, requests to change your order over the phone are the sole responsibility of the customer, so it is best to send us changes in writing! Any changes to the text or font MUST be received before 10:00 a.m. Central Time the day after you placed your order. Submit any changes by email to or use our CONTACT us page and be sure to include your order number in the Subject Line of your email.
Ordering Information Online
Our user-friendly order online screens make selecting BeforeYourParty.com products fast and simple. When you select "Add to Cart" the product is added to your "shopping cart" so you can keep track of your product choices. You then proceed to check-out, a simple and 100% secure process, so you can feel safe knowing that your credit card and personal information are protected at all times. Once your order is placed you will receive an email order confirmation from BeforeYourParty.com.
We accept the following payment options: Visa, MasterCard, American Express and Discover
Applicable sales tax will be added to shipments being made to any location within Illinois.
How long will my order take? How can I rush my order?
Our products production and delivery time vary. Most invitation orders take 3-4 weeks once the final proof is approved. Save the Date orders are completed in 1-21 business days. Custom Design orders are processed the first business day received and completed within 5 business days unless additional changes are requested by customer. We ship orders using UPS Ground Service. We always pay attention to the NEED BY DATE you enter at checkout and to event dates on product but cannot be responsible for missing an event date if you do not tell us! If we have any problems making your NEED BY date, we will contact you.
Depending on the product, we may be able to RUSH your order. When you checkout there is a calendar where you will see and select the date you need your order delivered on or by. If your NEED BY DATE is within the 7-17 business day window, the site will require you to approve some form of RUSH SHIPPING. We recommend the RUSH if NEEDED as we will only charge you additional shipping costs IF we do indeed rush ship your order. If you select RUSH REQUESTED, we will always use some form of rush shipping and additional charges will be posted to your credit card. Since we do not mark up our shipping costs to you and only charge you the actual cost to rush ship the package, charges vary but you can expect a somewhere from $10-30. Very large orders or orders shipping overnight are likely to be higher.
How do I add to a previous order/reorder more?
How do I add to a previous order?
If you have an order in progress, one that you recently placed and would like to add to, you have until 10 a.m. the first BUSINESS day AFTER you placed the order to purchase other products that will ship at the same time. When you place your second order, please indicate in the comments box that you would like the order added to the original order. You MUST provide us with the original order number so we can add the product on the new order. You can also call or email us with this information.
How do I add to a reorder?
If you are reordering from a previous order, PLEASE indicate this information to us in the REORDER BOX at Checkout. You can also put the original order number in the comments box and tell us this is a reorder and any other instructions we might need. At checkout, PLEASE give us the original order number or name on credit card used or email address so we can check your new order against your original. We ask for this even if you have already matched the items to your original because we professionally typeset all items by hand and spacing, sizing and other variations can occur. It is our intention to minimize differences between orders by checking them together and using the same art. All items are custom-made for you and we want to make sure reorders are made using the same (whenever possible) dye lots and art/text. BeforeYourParty cannot be responsible for differences in reorders made without this information. Please CONTACT us if you cannot find your original order number, as we can help!
BeforeYourParty.com is NOT responsible for packages not delivered on time or lost via UPS or other shipping carriers. We will make every effort to help locate a lost package and file a claim for lost package but are not responsible for reimbursing our customers for amounts NOT collected (or verified as will be collected) by UPS. In most cases this is limited to $100.00 value.
BeforeYourParty.com ships from Chicago, Illinois
What are your Shipping and Handling Charges?
We charge a flat fee of $9.95 and ship UPS ground for all packages within the Continental Unites States. For orders shipped Rush or to Alaska, Hawaii, Canada or any other international destination charges are calculated to UPS specifications and costs above $9.95 are passed along in your final shipping charge. Additional fees for duty, brokerage and taxes may be charged when shipments out of the US are requested.
Shipping To Canada Or Outside The Continental U.S.
Additional shipping charges, DUTY, TAXES and BROKERAGE FEES will apply to orders shipping outside the continental U.S and all orders to Canada.
Additional charges may be calculated and emailed to you prior to shipping upon request.
I saw a second charge on my credit card statement. What is it for?
If you requested/authorized RUSH shipping or live outside the continental U.S. a second charge for actual shipping costs may appear on your credit card statement. We only charge actual shipping costs and we only rush ship when NEEDED not just because you approved it!
How are my items packaged?
All of our products are packed in protective packaging of tissue, bubble wrap, and/or cardboard boxes. Brown packing paper or peanuts are use as filler. Some items are specifically marked gift-boxed which means that they are packaged as a gift. If you require something, please let us know in the comments section of your order form.
Can I track my order once it has been shipped?
When your order ships, you will receive a second email notification from UPS with your UPS tracking number and estimated delivery date. Once you receive this you may track your package directly on the UPS website located at www.UPS.com.
You can also track your package right here from our web-site using your order number. Click on the "CONTACT" link in the menu above and enter your order number in the box provided, then click "Track".
Can I return items?
Return Policy for Personalized Products
BeforeYourParty.com is not responsible for customers' typographic errors and cannot accept returns on personalized items. If you have a question regarding your received order, please email us within 7 days of receipt and have your order number for referencing. Our products are warranted against faulty workmanship or materials. We will replace them if we are in error by reprinting and shipping your order at no cost to you. BeforeYourParty.com is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. Shipping charges can not be credited and return shipping is the customer's responsibility.
Personalized product is not returnable as we are custom making this for you - this is why you have a PREVIEW of your product. Please make sure you like what you are ordering and if you are in question, feel free to request an emailed proof of the product for an additional $3.00 charge. This charge will be added to your credit card for each proof you request on product where a preview is available.
We hope that you are happy with all your purchase from BeforeYourParty, but if you are not satisfied with a product, please contact us by e-mail at or use our CONTACT us page within 7 days of receiving it for return authorization.
A 15% re-stocking fee or $10.00 fee, whichever is greater, will be charged on all returns. Unauthorized returns and refused orders will not be accepted for refunds. Please pack the item in its original packaging (unused) and send back to us, shipping pre-paid by you.
What is the cancellation policy?
Cancellation of Orders, Order Changes, Corrections, or Additional Orders
Your order officially begins "processing" the first business day after placing your order. Cancellations, order changes or corrections cannot be guaranteed once an order has been submitted. A non-refundable type making charge of $10 applies as this is the first step in the process of personalizing your item. If the item being cancelled is made of any of our papers and has already been cut, a $10.00 cutting charge will also apply.
You may email our Customer Service Department with your request and we will try to accommodate you. For cancelled or corrected orders that have been partially or totally completed, you will be charged for the portion already personalized. If you need to cancel or change your order, please submit your request in writing via email at or use our CONTACT us page and be sure to include your order number in the "Subject" box. Requests to change your order over the phone are the sole responsibility of the customer, so it is best to send us changes in writing!
If your order has been shipped already, it will be treated as a return. Personalized items cannot be cancelled if your order has already been sent to print.
What if the color paper or imprint I order looks different in person than it did online?
At BeforeYourParty.com we color match as close as possible to the actual product, but all computer monitors display things differently. To be completely accurate, all monitors need to be color calibrated. We calibrate our monitors at BeforeYourParty but cannot do this for you. If you have questions about colors, please email or call us to discuss.
What if the color paper or imprint has changed slightly from my sample or original order?
At BeforeYourParty.com, we are vigilant about quality control. However, colors do vary slightly from dye lot to dye lot. We try to use one dye lot in filling an order, but dye lots are subject to change. Additionally, we are not responsible for colors matching samples sent far in advance of an order.
Can I submit my own artwork for personalization?
Yes we are able to reproduce custom artwork on a variety of our products. Artwork must be submitted via email. We accept black & white vector based artwork saved as an EPS, AI or PDF file (make sure fonts are embedded/outlined). Jpegs and gif files are not accepted. A one time custom artwork to plate charge of $44.00 plus $10.00 per item beyond the first two will apply. When you check out you will see a place to add the custom plate(s) charge. For more information regarding custom artwork guidelines please follow the below instructions for sending us a PDF.
SENDING A PDF:
- Save your black and white artwork as a PDF.
- Choose the "Embed All Fonts" option in artwork that contains text/fonts.
- Create the PDF using a resolution of 600-1200 dpi at 100% of final size. This has to be done when you save the original file to the PDF. Please note that you cannot take artwork that has a low resolution (DPI) and increase it to make it higher quality.
- If you are sending two-color artwork, it must be separated into two different PDF files (one for each color).
- Send file as an email attachment to or use our CONTACT us page.
- Specify on your order form that artwork has been sent as an attachment to customer service.
Custom plate charges of $44.00 plus $10.00 per item beyond the first two will apply. For more information regarding custom artwork guidelines please email our Customer Service Department.
How safe and private is BeforeYourParty.com?
Why did you receive an email from us?
If you received a mailing from us your email address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"). We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
There are several way to stop receiving email from us. At the bottom of every email is a link to "unsubscribe" from our mailing list. Simply click on that link and enter your email address in the box. You may also "LOGIN" to your account at any time by clicking on the login button at the top of every page and entering your email address in the box. Then simply uncheck the box asking if we may email you and click "CONTINUE". Finally you may send an email to us at or use our CONTACT us page requesting that you be removed from our mailing list.
The security and privacy of your online purchase is of the utmost importance to us. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers (SSL). SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. We also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Can I Request samples?
Due to the overwhelming demand for samples, we have had to begin to charge a rebateable fee of $3.00 (for up to 5 items - napkins, papers, foil samples, etc) plus a $2.00 shipping & handling charge. As soon as you process your sample request, you will immediately receive an email with a discount of $3.00 to use when you place your order. All sample requests are sent via the Post Office. Please allow normal mailing time to your area. Sorry, we do not have a print catalog. If you have a question regarding any of our products, please feel free to email our Customer Service Department at "customerservice" or use our CONTACT us page and we will be happy to assist you.
Having trouble with the website?
I added items to the cart but when I go back later it says "There are currently no items in the cart".
This site has been tested on Microsoft Windows 2000, Windows XP, and Macintosh OS X.
1. UPDATE YOUR BROWSER TO THE LATEST VERSION.
If you are experiencing technical issues with this website please make sure that you are using one of the following browsers to view the website (clicking on one of the links below will open a new window containing the appropriate website for that browser):
Internet Explorer 6.0+ (PC)
Netscape 7.1 + (Mac, PC)
Firefox 0.8 + (Mac, PC)
Mozilla 1.7 + (Mac, PC)
Safari 1.2.2 +(Mac)
Camino 0.8 + (Mac)
2. MAKE SURE YOUR BROWSER IS SET TO ACCEPT COOKIES.
This is located in your browsers preferences, generally under "Privacy".
E.g., in Internet Explorer 6.0 on the top menu of your browser click on "Tools" then click on "Internet Options". In that window click on the TAB labeled "Privacy". Under that TAB in "Settings" move the level slider down from "Block All Cookies" to any other level, (High, Medium High or Medium).
This is located in your browsers preferences, generally under "Security".
E.g., in Internet Explorer 6.0 on the top menu of your browser click on "Tools" then click on "Internet Options". In that window click on the TAB labeled "Security". Under that TAB in "Settings", click on the "Default Level" button and/or move the level slider down from "High" to "Medium". Alternatively you may click on the "Custom Level" button and in that window scroll down to the "Scripting" area and under "Active Scripting" click "Enable".
If you are still having difficulties on the site even after following the above instructions then please send an email to our technical department at or use our CONTACT us page and make sure to specify the exact problem you are experiencing with the site and also list the Operating System and browser/browser version you are using.